Terms & Conditions

  1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.chewcentral.com website/mobile application.
  3. The “Company” refers to PetCloud Retail Private Limited. and its affiliates.
  4. The “website” or “portal” refers to www.chewcentral.com : This portal is run and managed by PetCloud Retail Private Limited, Mumbai, India, providing the online portal for designers to display their creations and for buyers to buy the same through the portal.
  5. “User” or “Buyer” refers to the person using this online portal.
  6. “Vendor” refers to the persons displaying their products online on the portal and offering their products for sale through the online portal www.chewcentral.com
  7. “Products Goods” refers to products offered by vendors for sale on the portal. The term includes the products post customization by a customer using the customization features available on the portal.
  8. Your use of a PetCloud Retail Private Limited websites  {including www.chewcentral.com (hereinafter referred to as “the Website/the portal”) and its related sites, services and tools} is governed by the following terms and conditions as applicable to the Website and the general principles for other ChewCentral websites of our subsidiaries and international affiliates. This Terms of Use for the Website shall come into effect on 00:00 hours India Standard Time 10 th September, 2017 (“Terms of Use”). You are contracting with PetCloud Retail Private Limited, a company incorporated with registered office at 212, Jolly Bhavan No. 1, 10 New Marine Lines, Mumbai 400020, Maharashtra, India. These terms and conditions constitute your binding obligations towards these respective contracting entities (hereinafter individually and collectively referred to as “ChewCentral.com”).
  9. For the purpose of the User Agreement, Registered User / Guest User and wherever the context so require ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as Registered User / Guest User using the computer systems of the Website and accepted this electronic version / electronic record of the Terms of Use and has provided unique identification details (“Email ID” and “Password”) to become Registered User or have been identified as Guest User.
  10. As a new Registered User/ Guest User, this Terms of Use shall be effective and binding upon your ‘acceptance’. ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and on the ‘Register’ as provided on the registration page or clicking on ‘Checkout’ button on the shopping card page or such other actions that implies your acceptance. If you do not agree or are not willing to be bound by the terms and conditions of use of the Website (User Agreement), please do not click on the “check box ” and on the “Register” button or “Sign out” button and do not seek to obtain access to or otherwise use the Website.

General Provisions

  1. All purchases on the Website are a firm commitment to purchase. If you are the purchaser for any item, you are obligated to complete the transaction with the portal. An action to purchase may be increased/decreased in volume later or cancelled by following the appropriate steps as highlighted in the FAQ section of the website. By purchasing an item you agree to be bound by the conditions of sale.
  2. The portal strongly advises you not to test the site with false purchases, as it will put you at substantial personal legal risk. It is an offence to use a false name, other false personal information or a known invalid Credit Card to purchase. Willfully entering erroneous or fictitious purchases may result in prosecution by the portal.
  3. Please be aware that even if you do not give the portal your real name, your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify you. Your IP address is traceable.
  4. The portal will start the processing of the order once you have successfully checked out the products added to a cart. Post checkout, the order will be assumed to be confirmed from the Buyer’s end.  The Company will confirm the order from its end once the availability of the selected product is confirmed with the vendor, and the confirmation of the same shall be intimated to the Buyer. In the event of non-availability of the product ordered, the same shall be intimated to the Buyer and his account will be credited with the amount already paid by him for the product in case of online payment made in advance.
  5. Delivery of your order will be done by the Best Possible Logistics Partner as selected by the Company.
  6. Every care shall be taken to deliver the goods to the intended recipient. But the portal shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.

Description of Services

In the Site, We provide users with access to clothing and accessories that can be purchased at the price mentioned on the site.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. www.chewcentral.com reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to www.chewcentral.com’s notice or if it is discovered that you are under the age of 18 years.

Your Account & Registration Obligations

If you use the Website as Registered User, you are responsible for maintaining the confidentiality of your Email ID and Password. If you use the Website as a Guest User you are responsible for maintaining the confidentiality of your email ID and cell number and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your Email ID and Password , email id and cell number as the case may be. Also as a Guest User, you shall ensure the physical security and possession of your cell phone. You agree, inter alia, to: (a) Provide true, accurate, current and complete information about yourself as prompted by www.chewcentral.com‘s registration form or provided by You as Guest User (such information being the “Registration Data”) (b) Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or www.chewcentral.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, www.chewcentral.com has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.

Equipment

The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User’s equipment resulting from the use of the Site.

Colors

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary.

Disclaimer: Product color may slightly vary due to photographic lighting, your monitor settings, sketch representation and graphically edited images.

Delivery

  1. Sundays and Public Holidays are not included in the number of days mentioned in the delivery schedule. As a result there could be changes in the delivery timeline.
  2. The Company will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the Company. No claim for loss / damage / delay will be entertained by the Company in such events.
  3. The company shall not be liable for any consequential or special damages or loss (including loss of income, profits, makers, reputation, use of contents or loss of any opportunity) or other indirect loss arising from the loss, damage, delay, mis-delivery or non-delivery of your consignment even if we had knowledge that such damages or loss might arise. The company shall not liable if your consignment or any part of it is lost, damaged, delayed or more delivered or not delivered at all as a result of ACT OF GOD, FORCE MAJEURE, which shall include war, accident, acts of public enemies, strikes, embargoes, perils of the air, local disputes, civil commotions, National or local disruption in air or ground transportation networks, mechanical problems to modes of transport or machinery or patent defects or inherent vice in the contents of the consignment.
  4. In spite of full caution taken at the time of delivery, The Company will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
  5. Orders once placed cannot be cancelled or changed.
  6. While the Company ensures best quality products, it is not responsible if the quality of the product does not match the expectation of the recipient.
  7. The User is bound to above terms and conditions once he/she places the order. The sender should read the above terms and place the order with the portal only if they are acceptable by him/her.